Terms of Sale
Terms of Sale
1 – Preamble
The commercial relations between the Em-retail-srl.it website and customers are exclusively governed by the following general terms of sale, excluding any other agreement, unless agreed in writing; placing an online order implies full acceptance of the following terms.
The commercial relations between the Em-retail-srl.it website and customers are exclusively governed by the following general terms of sale, excluding any other agreement, unless agreed in writing; placing an online order implies full acceptance of the following terms.
2 – Liability
The Em-retail-srl.it website is not responsible for any direct and/or indirect damage or loss resulting from the sale of goods and services offered in the catalog published on www.Em-retail-srl.it, including for delayed and/or failed delivery of the product, nor for any other event not directly attributable to the Em-retail-srl.it website.
The Em-retail-srl.it website is not responsible for any direct and/or indirect damage or loss resulting from the sale of goods and services offered in the catalog published on www.Em-retail-srl.it, including for delayed and/or failed delivery of the product, nor for any other event not directly attributable to the Em-retail-srl.it website.
3 – Descriptive Information
The descriptive information provided on the www.Em-retail-srl.it website is taken from information published by the manufacturers of the goods included in our catalog. The Em-retail-srl.it website therefore reserves the right to modify/adapt the descriptive and dimensional information of the products in the catalog, based on what will be communicated by the manufacturers, even without prior notice.
The descriptive information provided on the www.Em-retail-srl.it website is taken from information published by the manufacturers of the goods included in our catalog. The Em-retail-srl.it website therefore reserves the right to modify/adapt the descriptive and dimensional information of the products in the catalog, based on what will be communicated by the manufacturers, even without prior notice.
4 – Payments
Goods supplied can be paid for using PayPal or Shopify Pay.
5 – Right to cancel orders
The customer may request order cancellation, and the Em-retail-srl website reserves the right to accept such cancellation. Cancellation or its acceptance must be in writing.
Goods supplied can be paid for using PayPal or Shopify Pay.
5 – Right to cancel orders
The customer may request order cancellation, and the Em-retail-srl website reserves the right to accept such cancellation. Cancellation or its acceptance must be in writing.
6 - Goods Returns
The return of goods to the Em-retail-srl website must be requested in writing, stating the reasons for the request, citing the invoice and/or delivery note references, and must be expressly authorized "online". Goods must be returned after authorization. Returned goods must be in perfect condition, in their original packaging. When the return request is due to an incorrect order placed by the customer (commercial return), the Em-retail-srl website will charge an amount for the management of the return itself. This amount is a percentage of the value of the returned goods, with a minimum value.
7 – Complaints
Any shipping errors or material shortages must be reported in writing, according to the methods and terms indicated in point 9.
8 – Warranties
The purchase of material from the Em-retail-srl website implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the will of the Em-retail-srl website itself. The customer, therefore, is aware that the purchased goods will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts, without reservation, all the methods of providing the manufacturer's warranty, also with reference, purely by way of example, to the warranty manager even if different from the Em-retail-srl website.
9 – Processing of Personal Data
Personal data collected through the registration procedures for the services of the Em-retail-srl website will be recorded on electronic databases owned by Shopify (refer to Shopify's company policies).
10 – Disputes
For any dispute that may arise, the Court of Rome shall have jurisdiction.
11 – Conditions
The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the www.Em-retail-srl.it website.
12 – Damaged Package RMA
Upon delivery, the customer must follow this procedure:
In case of damaged packages (wet, open, taped with carrier's tape, dented, etc...) YOU MUST OBLIGATORILY RECORD THE CONDITION OF RECEIPT OF THE MATERIAL ON THE WAYBILL, ACCEPTING WITH RESERVATION AND SPECIFYING THE DETAILED DAMAGE FOUND. If the customer accepts damaged goods without reservation and without a precise description of the damage, returns cannot be accepted.
In case of intact packages, no reservation check is necessary, provided that the customer verifies and reports any internal damage within 7 days of receiving the goods. It is important that the customer reports this via email to the website.
The return of goods to the Em-retail-srl website must be requested in writing, stating the reasons for the request, citing the invoice and/or delivery note references, and must be expressly authorized "online". Goods must be returned after authorization. Returned goods must be in perfect condition, in their original packaging. When the return request is due to an incorrect order placed by the customer (commercial return), the Em-retail-srl website will charge an amount for the management of the return itself. This amount is a percentage of the value of the returned goods, with a minimum value.
7 – Complaints
Any shipping errors or material shortages must be reported in writing, according to the methods and terms indicated in point 9.
8 – Warranties
The purchase of material from the Em-retail-srl website implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the will of the Em-retail-srl website itself. The customer, therefore, is aware that the purchased goods will be guaranteed by the manufacturer and under the conditions provided by the same, and therefore accepts, without reservation, all the methods of providing the manufacturer's warranty, also with reference, purely by way of example, to the warranty manager even if different from the Em-retail-srl website.
9 – Processing of Personal Data
Personal data collected through the registration procedures for the services of the Em-retail-srl website will be recorded on electronic databases owned by Shopify (refer to Shopify's company policies).
10 – Disputes
For any dispute that may arise, the Court of Rome shall have jurisdiction.
11 – Conditions
The conditions contained in this document may be modified without prior notice and will be valid from the date of publication on the www.Em-retail-srl.it website.
12 – Damaged Package RMA
Upon delivery, the customer must follow this procedure:
In case of damaged packages (wet, open, taped with carrier's tape, dented, etc...) YOU MUST OBLIGATORILY RECORD THE CONDITION OF RECEIPT OF THE MATERIAL ON THE WAYBILL, ACCEPTING WITH RESERVATION AND SPECIFYING THE DETAILED DAMAGE FOUND. If the customer accepts damaged goods without reservation and without a precise description of the damage, returns cannot be accepted.
In case of intact packages, no reservation check is necessary, provided that the customer verifies and reports any internal damage within 7 days of receiving the goods. It is important that the customer reports this via email to the website.